The Sim Lab customer service team

Why Choose Us

    

Why Choose Us?

Overview

Sim Lab is a professional next day photo print service supplying stunning prints and photo merchandise of unbeatable quality at competitive prices and rapid turnaround times. Our team are always on hand to provide excellent customer service and answer any technical questions you may have in order to achieve the best quality prints.

Quality

Here at Sim Lab, we offer industry leading professional quality prints at competitive prices. We pride ourselves on providing professional prints and photo products created to the highest standard for you and clients. Market your photography with pride knowing that it’s professionally printed onto the highest grade paper and film

"Have been a Sim client for over 10 years! Everything I purchase from them arrives on time and is great quality. The staff are knowledgeable and helpful, always happy to help and advise. I use Sim Lab for all my proofing, but also purchase fine art prints which are beautiful and arrive really well packaged. Highly recommended. "
Jay Watson

Materials

Our standard and large format prints are printed on Silver Halide Fuji Professional Crystal Archive film using carefully formatted chemistry to guarantee the best result. We also offer a variety of Hahnemühle and Fotospeed Fine Art Papers made to last a lifetime with our range of archival inks.

"Top Quality Excellent service, brilliant uploading via their website Good communications Speed of turn around and delivery of processed photos 2nd to none. I can’t rate this company highly enough, the quality of my pictures are enhanced by the quality of Simlabs printing. As an amature photographer judges of my prints in competitions often comment on the quality of the paper and processing. This has to be one of the top companies I ever deal with in any walk of life."
Chris Hearle

Customer service

Above all else we pride ourselves on our excellent, friendly customer service. Our intimate customer support team enables us to build great, continuous relationships with our customers as we are on hand to assist with enquiries throughout the entire process, including product options, technical knowledge, placing orders and tracking deliveries. We are always on hand via email, phone or our online chat for help or advice and will always go the extra mile to help where possible.

"The quality of their work is first class, and their staff are pleasant and extremely helpful with a good technical knowledge. I have recommended them to several of my fellow photographers, and they are of the same opinion."
Peter MacArthur

Speed

We understand the importance of those vital, last minute orders and will always strive to get your parcel out in record time. Upload your standard photo prints before 1pm Monday to Friday and we will dispatch your order the very same working day. For large or fine art prints, we will dispatch your order within just 2 working days or less, saving you time all year round.

"SimLab never fail to impress. The website is easy to navigate and the quality of images is excellent. What is very impressive is the rapid turnaround time and the staff are always polite, helpful and friendly. Excellent all round!"
Mrs Margaret James

Price

Our competitive prices and flat rates for delivery enable you to order high quality, cost effective prints in large or small quantities, saving those much needed pennies where you can. Starting from only £0.12, our cost effective range of prints are ideal for large quantities or if you want to offer clients a handful of the best images without breaking the budget. Consolidate your orders with our trackable DPD service which is a flat rate of £5.75 for our standard photo prints, whether it’s a single print or a quantity of 1000!

"The best service I've used. From start to finish the process is great. Easy to upload and order the products you want, quick delivery, very securely packed and most importantly, amazing quality and price. I also had a query and got a very speedy and helpful email response. Unbeatable in my opinion."
Jack McDonald

Machinery

For our standard photo prints we use top of the range Noritsu HD printers for speedy, efficient top quality prints. Our large format prints are printed on a Polielettronica Laserlab for prints up to 30x20”. Our Fine Art Papers are printed on an Epson Inkjet to give exceptionally deep colour and are available as large as 60x40”.

Eco policy

We’re keen on protecting the planet and as a result, we are always working toward become more responsible. Ensuring that all of our materials are sustainable sourced is a driving force for our products, and we now have an impressive 10 different recycling points in our building for different materials so everything is accounted for. We also recycle any packaging that is delivered to us by shredding the cardboard to fill our own boxes for dispatch so nothing goes to waste.

Made in the UK

Founded over 15 years ago in Hertfordshire, we are proud to be a UK based business and strive to source all of our materials locally. This means not only do we support our local community and businesses, but we are never far from our suppliers when we need them. We have an excellent base of local photographers who collect their orders directly from our reception and we have a fantastic showroom on site for customers to browse our products.

Great quality, great value, great service. I always collect my prints and the hand over is always pleasant, quick and efficient. Pam Wright

Don’t just take our word for it

We think our customer service is second to none, which we believe combined with our professional quality products makes us the best lab in the UK. You don’t have to take our word for it though, see our excellent rating on trustpilot, lovingly submitted by over 1000 of our loyal and valued customers.

"Great pricing, great product, exceptional service. "
JDS

*Orders placed by 1pm Monday to Friday.

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