The Sim Lab customer service team

Support Overview

Sim Lab offers a professional next day photo print service supplying stunning prints and photo merchandise with unbeatable quality, competitive prices and rapid turnaround times. Our team are always on hand to provide excellent customer service and answer any technical questions you may have. We will always do our best to help customers in any way we can, whether its regarding how to prepare your files for print or to discuss our print partnerships and fulfillment options. Our professional photo printing service offers the highest quality photographic prints on the market and our photographer support page is the ideal place to get your questions answered. Our preparing your files page will explain the exact requirements that we require to print your images for you.

We are also a fulfilment partner for Got Photo who offer an advanced, fast and efficient solution to your school photography printing needs. Order in batches and we can print, pack and dispatch orders, please visit our dedicated Got Photo page for further information. We also work with theimagefile which enables your customers to order prints through your own website, which we then fulfil and ship products directly to them. See theimagefile page for more detail and information on how to get started.


Our frequently asked questions page allows you to see the answers to some of our most popular questions. If you have a question and you can’t seem to find the answer for it please feel free to give our helpful customer support team a call or an email via [email protected].

Why choose us?
Why Choose Us ?

We offer market leading technology combined with the highest quality materials to bring cost effective professional printing to every photographer. With our second to none helpful and friendly customer service team, it’s no wonder we are recommended by our customers. If this isn’t enough to help make your decision, see our dedicated page as to why you should choose us as your personal professional Lab.

How to order and prepare your files
How to order & preparing your files

Ordering your prints has never been easier. Simply upload your images directly to the website, select your size, paper type and check your crop before adding to the basket. All files should be sized and correctly formatted in sRGB prior to uploading to our website. This speedy system means that any orders for standard photo prints placed Monday to Friday before 1pm will be dispatched the very same day for delivery the next working day.

Got Photo

If you are looking for a quick and efficient way to get your school photography printed and packed then look no further. This is an ideal photographer support system. Here at Sim Lab we are a chosen fulfillment partner for Got Photo, the ultimate school photography solution. Simply upload and place your orders via Got Photo and let us do the rest. Our team of highly experienced Lab technicians will print, pack and dispatch your orders either as a batch to one school/ nursery or directly to your customers within 5 working days. Rest assured that your photography packages are being prepared quickly and efficiently for you to save you time.


ProAm, ProPhotoPrint & SimLab have all come together in one place to offer more expertise and a one stop shop of all your printed products.

The Image File

theimagefile system allows your clients to order and pay for photos directly from your website. Once a client places an order, we will print, pack and ship the products within 5 working days directly to your customer. Free up your time with this other photographer support system to focus on your photography and to engage with more clients.


Here at Sim Lab we love receiving feedback on your orders and our service. We are always looking to optimise our service and welcome customers emailing us directly with their thoughts and comments. See our reviews page for feedback from a range of our wonderful customers.

Eco Friendly Policy
Eco Friendly Policy

At SIM, we take this responsibility very seriously, so responsible procurement, sustainability, recycling and carbon offsetting are all factors we consider when developing supplier and consumer relationships.

Contact Us
Contact Us

Contact details and directions.

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Find Us Sim Lab
Unit 8,
The I O Centre,
Hearle Way,
AL10 9EW.
01707 27 37 47
[email protected]

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