Overview

Here at Sim Lab we have a range of delivery options available across the UK, Ireland and Europe. If you cannot see a suitable option for your delivery here or if you are unsure on whether delivery is possible to your location please feel free to get in contact with us directly. We offer our prints on a next working day service to UK Mainland at a flat rate of £5.75+VAT for any number of standard photo prints. Standard photo print orders placed before 1pm will be dispatched the same working day for Next Working Day delivery with DPD. Some of our products can take up to 3 working days in production before being dispatched for delivery but our dedicated product pages will give you more information on their individual turnaround times.

Shipping for standard photo prints

For any of our standard photo print sizes, we offer a flat rate for shipping up to a quantity of 1000 prints. Any of our larger or fine art prints over 20” wide will be rolled in a purpose made postal tube to keep them safe in transit.

UK Mainland - Next working day
£5.75+VAT

Ireland - 2 Working Days

Delivery to Southern Ireland
£8+VAT
Delivery to Northern Ireland
£12+VAT

Scottish Islands & Highlands - 2 Working Days
£14+VAT

Channel Islands - 2 Working Days
Including Jersey, Guernsey, Isle of Wight & Isle of Man
£14+VAT

Shipping for our mounted and laminated products over 20x16

Our mounting and laminating service benefits from bespoke made to measure packaging. Mounted prints are individually wrapped with protective foam corners and and packaged in custom made to measure lift top boxes to ensure your order arrives in perfect condition.

UK Mainland £10 (Next working day)

Ireland - 2 Working Days

Delivery to Southern Ireland
£10+VAT

Delivery to Northern Ireland
£12+VAT

Scottish Islands & Highlands - 2 Working Days
£14+VAT

Channel Islands - 2 Working Days
Including Jersey, Guernsey, Isle of Wight & Isle of Man
£14+VAT

18x12 or smaller Prints 20”or bigger,
Canvas & Mounted prints
Transportation Time
UK Mainland £5.75 £10.00 Overnight / Next Day
Southern Ireland £8.00 £10.00 2 Working Days
Northern Ireland £12.00 £12.00 2 Working Days
Scottish Islands £14.00 £14.00 2 Working Days
EU Zone 1 £15.00 £25.00 2-3 Working Days
EU Zone 2 £35.00 £45.00 3-5 Working Days

EU Zone 1 Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Portugal, Spain.
EU Zone 2 Other EU countries

Which couriers are used

We use a combination of couriers for different services and products. For all of our standard photo prints, large prints, fine art prints, photo products and photo supplies we use DPD for their next working day service. Mounted images, canvas prints and photo wraps smaller than 20x16” will also be sent with DPD to arrive the next working day. DPD are fantastic for communication and offer auto updates via text and email to track your parcels progress and usually notify you with an hour time slot in which they will deliver. If you won’t be present for delivery you can reply directly to your text or email with alternative instructions, including leaving in a safe place or with a neighbour, delivery on an alternative date or collection from a designated pick up shop. This service generates a dedicated parcel number and allows both us and yourself to track your order from dispatch through to delivery.
Mounted images, canvas prints and photo wraps larger than and including 20x16” will be sent with APC’s dedicated fragile service. APC also offer a tracked service and will notify you with a 2 hour time slot in which your order will be delivered. Once you have your tracking number you can rearrange delivery directly with the courier should you need.

Product turnaround times

Standard photo prints will be dispatched the same working day if ordered before 1pm. Our large format photo prints, fine art giclee prints and custom photo gifts will be dispatched in a maximum of 2 working days if ordered before 1pm. Our canvases, art wraps and mounted prints will be dispatched in a maximum of 3 working days, if ordered before 1pm. Please visit our dedicated product pages for further information regarding a specific product or print type.

Saturday delivery

If we receive your standard photo print order on a Friday before 1pm you have the option to request your order to be delivered on the Saturday before 12pm. This delivery option will only be valid against any orders that would have otherwise been completed and ready for dispatch on the Friday afternoon. You can add this on at the checkout, or alternatively If you would like to upgrade your order currently in production to a Saturday delivery please give us a call to make further payment. Please do let us know in sufficient time as we do have pick-ups at various points throughout the year by our couriers.
£25+VAT per parcel

Pre 10:30am delivery

If we receive your standard photo print order Monday to Friday before 1pm you have the option to upgrade and have your parcel delivered the next working day before 10:30am. Please note that this delivery option does not include delivery on Saturdays or Sundays therefore if your order comes through on a Friday before 1pm, your order will be delivered pre 10:30am on the following Monday. If you require your print order to be delivered on Saturday please see the information on our Saturday delivery option.
£15+VAT per parcel

Combining orders

It is not possible to combine the delivery of Sim Lab with Sim Imaging, Sim Express or Sim Frame orders. This is due to the different manufacturing times of each product and the different online ordering systems.

Peak Times

During peak ‘high volume’ times of the year, we operate from a peak turn-around timetable. For all orders please allow double the normal production times for the dispatch of your orders. Typically we are busiest during November and December leading up to Christmas so please allow for this when ordering. If you are ordering for a competition please allow for sufficient production and delivery times before your submission deadline.

Disclaimer

Whilst we endeavour to do our best, our delivery services are not guaranteed and there can be delays due to reasonable circumstances out of our control. Sim Lab cannot be held liable for any consequential losses incurred where deliveries are delayed. If your parcel is damaged whilst in transit please let us know directly within 3 working days of receipt with photographs of the damage in question.

Shipping disclaimer

Whilst every step is taken both by us and our courier service to ensure express delivery, this service is not guaranteed. Sim Lab cannot be held liable for any consequential losses incurred where deliveries are delayed.

Collections

We also offer a collection service which is free of charge. If your order comes in before 1pm Monday to Friday your order will be ready for you to collect from 5pm the same day. You will receive an email as soon as the order is finished and ready to collect. Once you have received you completion email you can come to collect your order from our offices in Hatfield, we are open from Monday to Friday between 8:30am and 5:30pm.

Any further queries contact us below:

CONTACT US


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Find Us Sim Lab
Unit 8,
The I O Centre,
Hearle Way,
Hatfield,
AL10 9EW.
01707 27 37 47
[email protected]

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