Support Overview

Our frequently asked questions page allows you to see the answers to some of our most popular questions. If you have a question and you can’t seem to find the answer for it please feel free to give our helpful customer support team a call or an email via [email protected].

We offer market leading technology combined with the highest quality materials to bring cost effective professional printing to every photographer. With our second to none helpful and friendly customer service team, it’s no wonder we are recommended by our customers. If this isn’t enough to help make your decision, see our dedicated page as to why you should choose us as your personal professional Lab.

Ordering your prints has never been easier. Simply upload your images directly to the website, select your size, paper type and check your crop before adding to the basket. All files should be sized and correctly formatted in sRGB prior to uploading to our website. This speedy system means that any orders for standard photo prints placed Monday to Friday before 1pm will be dispatched the very same day for delivery the next working day.

If you are looking for a quick and efficient way to get your school photography printed and packed then look no further. This is an ideal photographer support system. Here at Sim Lab we are a chosen fulfillment partner for Got Photo, the ultimate school photography solution. Simply upload and place your orders via Got Photo and let us do the rest. Our team of highly experienced Lab technicians will print, pack and dispatch your orders either as a batch to one school/ nursery or directly to your customers within 5 working days. Rest assured that your photography packages are being prepared quickly and efficiently for you to save you time.

ProAm, ProPhotoPrint & SimLab have all come together in one place to offer more expertise and a one stop shop of all your printed products.

theimagefile system allows your clients to order and pay for photos directly from your website. Once a client places an order, we will print, pack and ship the products within 5 working days directly to your customer. Free up your time with this other photographer support system to focus on your photography and to engage with more clients.

Here at Sim Lab we love receiving feedback on your orders and our service. We are always looking to optimise our service and welcome customers emailing us directly with their thoughts and comments. See our reviews page for feedback from a range of our wonderful customers.

At SIM, we take this responsibility very seriously, so responsible procurement, sustainability, recycling and carbon offsetting are all factors we consider when developing supplier and consumer relationships.

You can call or email us or even request to visit our showroom. You can also see our address and directions.